Privacy Policy

Tuition Lab (a trading name of Mathema Stars Ltd) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. We are registered with the Information Commissioner’s Office (ICO), registration number ZB570982, and comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

Data Collection and Use

When you provide personal data to Tuition Lab, you are consenting to its use in connection with the services we offer. This may include, but is not limited to, information such as your name, contact details, payment information, and any relevant educational details necessary for us to provide our tutoring services. For children under 18, data is collected with parental or guardian consent.

Purpose of Data Use

We process personal data only where we have a lawful basis, which includes:

• Performance of a contract: To deliver our tutoring services and communicate with you Communicating with clients and tutors

• Legal obligations: To comply with tax, accounting, and safeguarding requirements Maintaining records for service continuity and quality

• Consent: Where you have agreed to specific uses, such as marketing communications

• Legitimate interests: To operate, manage, and improve our services, provided your rights are not overridden

Specifically, we use your data for:

• Scheduling and organizing tutoring sessions

• Communicating with clients and tutors

• Billing and collecting fees

• Maintaining records for service continuity and quality

• Facilitating communication between you and Tuition Lab tutors

Sharing of Data

In order to provide the best possible tutoring service, we may share your personal data with third parties, such as our tutors, online learning platforms, and payment providers. Your data will only be shared with relevant third parties who are necessary for the provision of our services. We require all third parties to comply with data protection regulations and handle your information securely.

Where personal data is transferred outside the UK/EEA (for example, through online learning platforms or payment processors), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the ICO.

Data Security

Tuition Lab takes the security of your personal data seriously. We employ appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. Access to your personal data is restricted to authorised personnel only, ensuring it is used only for the purposes outlined in this policy.

Client Rights

We retain your personal data only as long as necessary to provide services and meet legal obligations. In most cases, personal data will be retained for up to 6 years in line with accounting and tax regulations. Children’s data will be kept only for as long as necessary to provide tuition services and then securely deleted.

Consent

As many of our clients are under 18, we collect and process children’s personal data (e.g., name, school year, progress notes) only with parental or guardian consent. We will never use children’s personal data for marketing purposes.

Marketing Communications

We may contact you with information about our services or offers, but only where you have consented or where permitted by law. You can opt out at any time by clicking ‘unsubscribe’ in our emails or contacting us directly.

Clients Rights

As a client, you have the right to request access to the personal data we hold about you. You can also request corrections to any inaccuracies in your data. If you no longer wish for your data to be used, you can request that we delete your personal information, subject to legal obligations. You also have the right to restrict processing, object to certain uses of your data, and request data portability where applicable.

Updates to this Privacy Policy

Tuition Lab may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes to this policy.

Contact Us

If you have any questions or concerns about how your data is used or our privacy practices, please contact us:

Email: learn@tuitionlab.co.uk

Telephone: 07956990109

Cookies Policy

Our website uses cookies and similar technologies to improve your browsing experience, provide our services, and analyse how the site is used.

1. What are Cookies?
   Cookies are small text files placed on your device when you visit a website. They help us recognise your device and store information about your preferences.

2. Types of Cookies We Use:
   • Essential Cookies: Required for the website to function properly (e.g., logging into secure areas).
   • Performance Cookies: Help us understand how visitors use our website, so we can improve usability and content.
   • Functional Cookies: Remember your preferences (such as language or region).
   • Marketing/Advertising Cookies: Used occasionally to deliver relevant adverts and promotions.

3. Managing Cookies
   You can control or delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when they are being placed. Please note that restricting cookies may affect the functionality of our website.

4. Consent
   By continuing to use our website, you consent to the use of cookies as outlined in this policy. When required by law, we will request your explicit consent before placing non-essential cookies on your device.